Customer satisfaction

Tavsif

Customer satisfaction (often abbreviated as CSAT) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." Customers play an important role and are essential in keeping a product or service relevant; it is, therefore, in the best interest of the business to ensure customer satisfaction and build customer loyalty.

Hujjat haqida

Kategoriya

Taqdimotlar | Iqtisodiyot

Format

PPTX

Hajmi

13 bet

Fayl hajmi

923.68 KB

Muallif

File BANK

Qo'shilgan

16.09.2025